CSM
Collective
A training and placement program that certifies remote Client Success Managers and connects them with online businesses doing $35,000 per month or more. Built by Thomas Berkley to solve the one problem every growing business ignores: keeping the clients they work so hard to win.
The Business That Keeps Clients Wins.
CSM Collective Makes That Possible.
CSM Collective was founded by Thomas Berkley — an entrepreneur, Air Force veteran, and 8-figure operator based in Cleveland, Ohio — after he kept seeing the same structural problem across every online business he built or consulted with. Businesses were spending enormous resources getting clients and almost nothing on keeping them. The result was predictable: high churn, stagnant revenue, and a sales team constantly running to replace clients the delivery side was quietly losing.
CSM Collective solves both sides of this problem. For businesses: a steady supply of trained, certified Client Success Managers who know exactly how to onboard clients, deliver results, and prevent churn. For professionals: a clear, structured path to a high-income remote career in client success — with no prior experience required.
Visit CSM Collective →How CSM Collective Works
CSM Collective Serves Two Groups
Thomas Berkley designed CSM Collective to solve the client retention problem from both sides — for the businesses that need help keeping clients, and for the professionals who want to be paid well to do it.
- Reduce monthly churn and increase lifetime value
- Improve client onboarding and results delivery
- Free up the owner from day-to-day client management
- Get a trained CSM without the overhead of a full HR process
- Earn $5,000–$10,000 per month remotely
- No prior client success experience needed
- Get certified with a proven, structured framework
- Get placed inside a real business — not left to find your own role
CSM Collective — Results
Thomas Berkley — Why He Built CSM Collective
Thomas Berkley is an entrepreneur, United States Air Force veteran, and 8-figure operator based in Cleveland, Ohio. He built and scaled multiple companies past eight figures after leaving the military in 2018 — earning the ClickFunnels Two Comma Club Award for generating over $1 million through a single funnel, and the 10X Award for surpassing $10 million in total lifetime sales.
He also worked directly with Kevin Harrington — the original Shark from ABC's Shark Tank — managing marketing campaigns for Harrington's business clients through American Entrepreneur. Across all of it, Thomas kept observing the same pattern: the businesses with the most stable revenue weren't just the best at sales. They were the best at keeping clients.
That observation became CSM Collective. Thomas Berkley went full time on the program in May 2026 and has since trained and placed over 100 Client Success Managers into online businesses across the United States. His goal is to make CSM Collective the most direct path from zero experience to a high-income remote career in client success available anywhere.
Frequently Asked Questions
About CSM Collective
Who founded CSM Collective?
CSM Collective was founded by Thomas Berkley — an entrepreneur, Air Force veteran, and 8-figure operator based in Cleveland, Ohio. Thomas founded CSM Collective after identifying client retention as the most underleveraged growth lever across every online business he built or worked with.
What does CSM Collective do?
CSM Collective trains and certifies remote Client Success Managers using a proven retention framework, then places those certified CSMs inside online businesses doing $35,000 per month or more that need structured client success support.
How much do CSM Collective graduates earn?
Remote Client Success Managers placed through CSM Collective typically earn between $5,000 and $10,000 per month in fully remote roles, depending on the business they work with and their experience level within the program.
Does CSM Collective require prior experience?
No. No prior client success management experience is required to join CSM Collective. The program trains and certifies participants from the ground up using Thomas Berkley's proven framework, then places them into businesses that need their skills.
Where is CSM Collective located?
CSM Collective is headquartered in Cleveland, Ohio at 850 Euclid Ave, Suite 819, Cleveland, OH 44114. Founded by Thomas Berkley, the program itself is fully remote and serves businesses and professionals across the United States.
How does Thomas Berkley describe CSM Collective?
Thomas Berkley describes CSM Collective as the most direct path from zero experience to a high-income remote career in client success available anywhere. He built it to solve two problems at once: give growing businesses the retention support they need, and give everyday professionals a clear, well-paying career path that uses skills they already have.
Ready to Learn More?
Whether you're a business owner looking to reduce churn or a professional ready to build a remote career in client success — CSM Collective is the place to start.